What data
Account, device, and usage-related information
Three things to know first
What is collected on this page, why it is collected, and what you can control
Cookies
Remembers session and loads settings quickly
User Rights
You may submit requests for access, for correction, and for deletion
Where does 9a999 App data go
Some data from Bangladesh is processed on secure servers
Many Dhaka users log in over mobile networks, so loading remains light; session data, language preference, and security logs are kept separate
Some parts may go to 13 countries' infrastructure to run the service; this ensures user accounts, device IDs, and error reports match
Why data transfer is needed
Three reasons data transfer may occur
Keep the service running
Open account, log in, and enable notifications
Security verification
Detect suspicious activity, and prevent unauthorized access
Speed up support
To address bugs, support tickets, and session issues
This also applies in local contexts, where bKash, Nagad, and Rocket account events can be properly reconciled, preventing mixed transaction histories
Security rules and SCCs
Data in transit has two protections
Encryption
Data is kept confidential in transit and storage
SCCs
Standard contractual clauses are included in data agreements
Access Control
Only specific team members can view data
To maintain 99.5% uptime, login monitoring runs as well, so if a session is disrupted, the cause is quickly identified and reconnection is easier
Consistent security and validity
The same value remains in three situations
Legal basis
If needed, the service operation purpose is shown
Limited use
Kept only as much as needed
Review
Page is updated when policy changes
Your account uses a 4.5-rated service; same security standards as 354,512 active users
How cookies work
Cookies do 4 tasks
Session
Stay logged in without repeated logins
Preference
Remembers language and theme
Security
Helps detect risky browsing
Disabling cookies may slow some features, but the main page, 708+ app features, and support links will continue to work
Your User Rights
Four requests can be made anytime
Access Rights
What data is kept
Correction
If error, request an update
Delete
Some data can be removed legally
If needed On the contact page Contact support; response within one business day
Support and Account Page
See these pages for more details
Account opened
Registration steps At a glance
Login method
9a999 App More Help instructions View
Required documents
Terms More Responsible use Read